ATTENTION: If you speak Laotian, language assistance services, free of charge, are available to you. Call 1-877- 696-6775.
Eastern Star Home complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex. Eastern Star Home does not exclude people or treat them differently because of race, color, national origin, age, disability, or sex.
Eastern Star Home:
Provides free aids and services to people with disabilities to communicate effectively with us, such as:
Provides free language services to people whose primary language is not English, such as:
If you need these services, contact Rick Colby, Civil Rights Coordinator
If you believe that Eastern Star Home has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex. You can file a grievance with: Rick Colby, Civil Rights Coordinator, Eastern Star Home, 715 W. 3rd Street, Boone, IA, 50036, 515-432-5274, Fax 515-432-5276, firstname.lastname@example.org. You can file a grievance in person or by mail, fax, or email. If you need help filing a grievance, Rick Colby, Civil Rights Coordinator, is available to help you.
You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil rights, electronically through the Office for Civil Rights Complaint Portal, available at https://ocrportal.hhs.gov/ocr/protal/lobby.jsf, or by mail or phone at:
U.S. Department of Health and Human Services
200 Independence Avenue, SW
Room 509F, HHH Building
Washington, DC 20201
1-800-368-1019, 800-537-7697 (TDD)
Complaint forms are available at: http://www.hhs.gov./ocr/office/file/index.html